Dear customers, please note - we work according to the game times - pre-orders on the website only - we will be happy to host you :)
Cancellation Policy
You can cancel an order up to 24 hours before the game time without charging a cancellation fee.
Non-arrival, cancellation or change of game time, 24 hours or less before the game time, will be charged a cancellation fee of NIS 300.
A customer who did not show up for the game according to his order for more than twenty minutes (20 minutes) from the designated time of the game (i.e. 35 minutes from the desired arrival time) without canceling the order according to the cancellation policy - will cause the credit card provided as a guarantee for the order to be charged with a cancellation fee of NIS 300.
Escape Journey may cancel a reservation in the following cases:
If there was an error in the order.
If the credit card details are stolen and/or incorrect.
In case it turns out that the order was accompanied by illegal activity by the customer and/or any third party.
When the transaction was carried out illegally and not according to the regulations.
due to a technical fault or circumstances beyond the company's control.
If it is not possible to contact the customer up to 24 hours before the game.
A notice about the cancellation of the order will be given to the customer by phone and/or in writing to the e-mail address and/or by text message to the mobile phone, which he specified when placing the order.
If there is a sensitive security situation, in accordance with the instructions of the National Emergency Portal in Ashkelon, we allow the game date to be postponed without cancellation fees (if it is less than 24 hours before the game) - only by contacting us on the "Contact Us" page / by email.
Cancellation fee refund: A partial refund for the cancellation fee (refund of 200 NIS) at the time of payment of a new game to be determined by her. Please indicate when ordering the game on the website under "Notes" the The invoice number of the cancellation fee. Double credit will not be given.